Privacy Policy

1. Introduction

Welcome to Pizza Ranch! We are committed to protecting your privacy and personal information. At Pizza Ranch, we understand that when you share your information with us - from your favorite pizza toppings to your delivery address - you're placing trust in us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our website, mobile applications, and food delivery services.

This policy applies to all interactions you have with Pizza Ranch, including ordering food online, visiting our restaurants, participating in our loyalty programs, and using our catering services. By using our services, you agree to the collection and use of information in accordance with this policy.

Important Promise: We never sell your personal data to third parties. Your trust is more valuable to us than any data transaction could ever be.

2. Information We Collect

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, purchase history, dietary preferences, favorite orders
• Payment Information: Credit/debit card information (stored securely with our payment processors), billing information
• Food-Related Preferences: Allergen information, dietary restrictions (vegan, vegetarian, gluten-free, halal, kosher), spice preferences, portion sizes
• Order History: Previous orders, delivery times, special instructions, ratings and reviews
• Loyalty Program Data: Rewards points, membership level, promotional preferences
• Table Reservation Information: Party size, special occasions, seating preferences
• Catering Event Details: Event type, guest count, dietary requirements, delivery locations
• Contact Form Submissions: Customer service inquiries, feedback, complaints, compliments
• Marketing Preferences: Communication preferences, promotional interests

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, feature usage
• Location Data: Approximate location from IP address, GPS location (with permission) for delivery services
• Cookie Data: Session IDs, user preferences, shopping cart contents, login status
• Analytics Information: Website performance metrics, error logs, user interaction patterns

2.3 Information from Third Parties

• Social Media: Profile information when you connect social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates, driver information, delivery confirmation
• Marketing Partners: Advertising effectiveness data, campaign performance metrics

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Fulfilling food orders, processing payments, coordinating delivery
• Account Management: Creating and maintaining user accounts, authentication, password resets
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing usage patterns to enhance our services and menu offerings
• Personalization: Customizing your experience based on preferences and order history

3.2 Communication

• Order Communications: Order confirmations, preparation status, delivery updates
• Customer Support: Responses to inquiries, issue resolution updates
• Service Notifications: Important account changes, policy updates, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (with consent only)

3.3 Marketing and Analytics

• Personalized Advertising: Tailored promotional offers based on preferences and order history
• Usage Analysis: Understanding customer behavior to improve services
• Campaign Effectiveness: Measuring marketing campaign success and ROI
• Market Research: Developing new menu items and services based on customer preferences

3.4 Legal Compliance

• Legal Requests: Responding to court orders, subpoenas, and law enforcement requests
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Safety Protection: Protecting the rights, property, and safety of our customers and employees
• Dispute Resolution: Resolving disputes and enforcing our terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

• Payment Processors: Secure transaction processing (Stripe, PayPal) with encryption
• Delivery Companies: Third-party delivery services for order fulfillment
• Cloud Storage Providers: Secure data storage and backup services (AWS, Google Cloud)
• Email Services: Marketing and transactional email delivery (Mailchimp, SendGrid)
• Analytics Tools: Website and app usage analysis (Google Analytics, Facebook Analytics)

4.2 Legal Requirements

• Court Orders: Compliance with valid legal processes and subpoenas
• Regulatory Compliance: Meeting food safety, tax, and business licensing requirements
• Rights Protection: Defending our legal rights and intellectual property
• Public Safety: Responding to emergencies and public safety concerns

4.3 Business Transfers

• Mergers and Acquisitions: Transfer of data in business transactions
• Asset Sales: Data transfer as part of business asset sales
• Customer Notification: We will notify you before any transfer occurs
• Policy Compliance: New owners must comply with this privacy policy

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as participating in promotional partnerships or customer testimonials.

5. Data Security

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Firewall Systems: Advanced firewall protection to prevent unauthorized access
• Access Control: Strict access controls ensuring only authorized personnel can access data
• Security Monitoring: 24/7 monitoring systems to detect and respond to threats
• Data Backups: Regular secure backups to prevent data loss
• Vulnerability Testing: Regular security audits and penetration testing

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff
• Data Handling Procedures: Strict protocols for handling personal information
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Comprehensive plan for responding to security incidents
• Security Audits: Regular internal and external security assessments

5.3 Your Responsibilities

• Strong Passwords: Use complex passwords and enable two-factor authentication
• Account Security: Never share your account credentials with others
• Public Computers: Always log out when using public or shared computers
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from us
• Report Issues: Contact us immediately if you suspect unauthorized account access

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities as required by law, typically within 72 hours of discovery.

6. Cookies and Tracking Technologies

We use various cookies and tracking technologies to enhance your experience on our website and mobile applications. Here's a detailed breakdown:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login state, shopping cart	Session (deleted when browser closes)
Functional Cookies	User preferences, language settings, location	Up to 1 year
Analytics Cookies	Usage analysis, performance measurement, improvement	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking	Up to 1 year

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Advertising effectiveness measurement and retargeting
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and temporary data in your browser

Cookie Management: You can control cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

You have several rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of all personal data we hold about you, including order history, preferences, and account information.

7.2 Right to Rectification

You can request correction of any inaccurate or incomplete personal information we have about you.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data, subject to legal retention requirements.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a machine-readable format and transfer it to another service.

7.6 Right to Object

You can object to processing of your personal data, especially for marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

How to Exercise Your Rights: Contact us at [email protected] or +21 273 764 5783. We will respond to your request within 30 days.

8. Children's Privacy

Pizza Ranch takes children's privacy seriously. Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16 without proper parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems promptly.

If we discover we have collected personal information from a child under 16 without proper consent, we will delete that information as quickly as possible.

9. International Data Transfers

9.1 Protection Measures

• Adequacy Decisions: Transfers to countries with EU adequacy decisions (Japan, Canada)
• Standard Contractual Clauses (SCC): Legal framework for transfers to other countries
• Data Processing Agreements: Contracts ensuring protection standards
• Security Measures: Encryption and access controls during transfers
• Compliance Audits: Regular reviews of international transfer practices

9.2 Transfer Destinations

• United States: Cloud storage and processing services (AWS, Google Cloud)
• European Union: Data analytics and marketing services
• Other Countries: As needed for service provision, always with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History	7 years	Tax and accounting requirements
Marketing Consent	3 months after withdrawal	Consent record keeping
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Payment Information	As long as legally required	Financial compliance, chargebacks

Safe Data Disposal

• Electronic Deletion: Complete, unrecoverable deletion of digital records
• Physical Destruction: Secure shredding of paper records
• Backup Removal: Deletion from all backup systems
• Disposal Records: Maintaining records of secure disposal activities

11. Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party services. Please be aware that:

• We are not responsible for the privacy practices of third-party websites
• These external sites have their own privacy policies and terms
• We encourage you to review their privacy policies before providing any information
• Your interactions with third-party sites are governed by their policies, not ours

When you click on third-party links, you leave our website and our privacy policy no longer applies.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Website Notice: Prominent notification on our homepage
• Email Notification: Direct email to all registered users
• App Notification: Push notification through our mobile app
• Login Prompt: Pop-up notification when you next log in

12.2 Checking for Changes

• The most current version will always be available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after changes constitutes acceptance
• If you disagree with changes, you may stop using our services

For significant changes that affect your rights, we may require explicit consent before the changes take effect.

13. Contact Information

Response Commitment: We will respond to all privacy-related inquiries within 3 business days.

13.1 Complaints

If you have concerns about our privacy practices:

• Contact us first - we're committed to resolving issues directly
• If unsatisfied, you may contact your local data protection authority
• US Residents: Federal Trade Commission (FTC)
• EU Residents: Your local Data Protection Authority
• UK Residents: Information Commissioner's Office (ICO)

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update preferences in your online account
• Customer Support: Contact us directly to opt out
• Phone: Call us at +21 273 764 5783

14.2 Account Deletion

To delete your account completely:

1. Log into your account and go to Account Settings
2. Select "Delete Account" option
3. Confirm deletion via email verification
4. Note: Some data may be retained for legal compliance (see Section 10)

15. Conclusion

At Pizza Ranch, protecting your privacy is not just a legal obligation - it's a fundamental part of our commitment to you as our valued customer. We understand that the trust you place in us extends beyond serving great food; it includes safeguarding the personal information you share with us.

This Privacy Policy reflects our dedication to transparency, security, and respect for your privacy rights. We continuously review and improve our privacy practices to ensure we meet the highest standards of data protection.

Your relationship with us is built on trust, and we take that responsibility seriously. Whether you're ordering your favorite pizza, joining our loyalty program, or simply browsing our website, you can be confident that your personal information is protected.

If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us. We're here to help and ensure your privacy concerns are addressed promptly.

Thank you for choosing Pizza Ranch. We appreciate your trust and look forward to serving you with both great food and great privacy protection.

Remember: This Privacy Policy was last updated on December 26, 2026. Please check this page periodically for any updates.