1. Introduction and Acceptance

Welcome to Pizza Ranch ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at pizz-ranch.digital (the "Website") and our food delivery and restaurant services (collectively, the "Services").

By accessing or using our Website or Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our Services.

1.1 Agreement to Terms

Your access to and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Pizza Ranch. You must read, agree with, and accept all of the terms and conditions contained in these Terms.

1.2 Eligibility Requirements

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. If you are under 18, you may use our Services only with the involvement and consent of a parent or guardian. By using our Services, you represent and warrant that you have the legal capacity to enter into these Terms.

1.3 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting an updated version on our Website with a new "Last Updated" date. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

"Company," "we," "us," or "our" refers to Pizza Ranch, a food service business operating at 261 S 21st St, Philadelphia, PA 19103, USA.
"User," "you," or "your" refers to any individual or entity that accesses or uses our Services.
"Services" refers to all services provided by Pizza Ranch, including but not limited to our Website, food delivery, restaurant dining, catering, and related services.
"Content" refers to all text, graphics, images, music, software, audio, video, information, or other materials available on or through the Services.
"Website" refers to pizz-ranch.digital and all associated subdomains and pages.
"Order" refers to any request for food items or services placed through our Website, mobile application, or other ordering platforms.
"Delivery Zone" refers to the geographical areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes in accordance with these Terms. You agree to:

Use the Services only for lawful purposes and in accordance with these Terms
Provide accurate, current, and complete information when creating an account or placing orders
Maintain the security of your account credentials
Comply with all applicable local, state, national, and international laws and regulations
Respect the intellectual property rights of Pizza Ranch and third parties

3.2 Prohibited Use

You agree not to use the Services:

For any unlawful purpose or to solicit others to take unlawful actions
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
To harass, abuse, or harm another person
To use the Services in any manner that could disable, overburden, damage, or impair the Services
To use any robot, spider, or other automatic device to access the Services
To introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
To attempt to gain unauthorized access to any portion of the Website or Services

4. User Accounts

4.1 Registration Requirements

To place orders or access certain features of our Services, you may be required to create an account. When creating an account, you must provide accurate and complete information, including your name, email address, phone number, and delivery address.

4.2 Account Security

You are responsible for safeguarding the password and all activities that occur under your account. You must not disclose your password to any third party and must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4.3 Accurate Information

You agree to provide and maintain accurate, current, and complete account information. We reserve the right to suspend or terminate accounts that contain inaccurate or incomplete information.

4.4 Account Limitations

Each person may maintain only one account. Multiple accounts created by the same individual may be suspended or terminated at our discretion.

4.5 Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including if you violate these Terms or engage in fraudulent or abusive behavior.

5. Products and Services

5.1 Product Descriptions

We attempt to be as accurate as possible in describing our food items and services. However, we do not warrant that product descriptions or other content on the Website is accurate, complete, reliable, current, or error-free.

5.2 Pricing and Availability

All prices are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time. Product availability may vary by location and time of day.

5.3 Order Acceptance

All orders are subject to acceptance by Pizza Ranch. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

5.4 Payment Terms

Payment is due at the time of order placement. We accept various payment methods as indicated on our Website. All payments must be authorized by the cardholder or account holder.

5.5 Delivery and Pickup

Delivery times are estimates and may vary based on location, weather conditions, and order volume. Pickup orders will be prepared according to the estimated time provided at the time of order.

5.6 Refunds and Returns

For information about refunds and returns, please refer to our Refund Policy available at refund.html.

6. Food Service Terms

6.1 Food Safety and Hygiene

Pizza Ranch is committed to maintaining the highest standards of food safety and hygiene. We comply with all applicable local, state, and federal food safety regulations. Our staff is trained in proper food handling and preparation procedures.

6.2 Allergen Information

IMPORTANT ALLERGEN DISCLAIMER: Our kitchen handles common allergens including wheat, dairy, eggs, soy, nuts, and other ingredients. While we take precautions to minimize cross-contamination, we cannot guarantee that any menu item is completely free from allergens. Customers with food allergies should inform us of their allergies when ordering and should exercise caution when consuming our products.

6.3 Delivery Terms and Timing

Delivery is available within our designated delivery zones during operating hours. Delivery times are estimates and may be affected by weather, traffic, or high order volume. We are not liable for delays caused by circumstances beyond our reasonable control.

6.4 Minimum Order Requirements

A minimum order amount may apply for delivery orders. The minimum order amount varies by location and is clearly displayed during the ordering process.

6.5 Delivery Zone Restrictions

Delivery is limited to our designated delivery zones. We reserve the right to modify delivery zones at any time without notice. Orders placed outside our delivery zones will be declined.

6.6 Order Modification and Cancellation

Orders may be modified or cancelled within 5 minutes of placement. After this time, orders cannot be modified or cancelled as preparation may have already begun. Refunds for cancelled orders will be processed according to our Refund Policy.

6.7 Food Quality Guarantee

We stand behind the quality of our food. If you are not satisfied with your order, please contact us within 30 minutes of delivery or pickup. We will work to resolve any quality issues in accordance with our customer service policies.

6.8 Temperature-Sensitive Items

Hot food items are prepared fresh and should be consumed promptly after delivery or pickup. Cold items requiring refrigeration should be stored properly immediately upon receipt. We are not responsible for food quality issues resulting from improper storage or delayed consumption.

6.9 Special Dietary Requirements

While we offer various menu options, customers with special dietary requirements should review ingredient lists carefully and consult with our staff about preparation methods. We cannot guarantee that our food preparation processes meet all special dietary needs.

7. Intellectual Property

7.1 Our Ownership

The Services and their original content, features, and functionality are owned by Pizza Ranch and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes in accordance with these Terms.

7.3 Restrictions

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our content except as permitted by these Terms.

7.4 Trademarks

Pizza Ranch and related logos and product names are trademarks of Pizza Ranch. You may not use these trademarks without our prior written consent.

8. User Content

8.1 Your Responsibility

You are solely responsible for any content you submit, post, or transmit through the Services, including reviews, comments, and feedback ("User Content").

8.2 License Grant

By submitting User Content, you grant Pizza Ranch a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with our Services.

8.3 Prohibited Content

You may not submit User Content that:

Is unlawful, threatening, abusive, harassing, defamatory, or invasive of privacy
Infringes intellectual property rights
Contains viruses or malicious code
Is spam or unsolicited advertising
Contains false or misleading information

8.4 Content Removal

We reserve the right to review, moderate, and remove User Content at our sole discretion without notice.

9. Disclaimers

9.1 "As Is" Service

The Services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content, or materials included therein.

9.2 No Warranty

We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

9.3 Service Availability

We do not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components.

9.4 Third-Party Content

We are not responsible for the accuracy, reliability, or content of any third-party information or services accessible through our Services.

10. Limitation of Liability

10.1 Maximum Liability

In no event shall Pizza Ranch's total liability to you for all damages exceed the amount you paid to us in the twelve months preceding the claim.

10.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

10.3 Food-Related Liability

Our liability for food-related issues is limited to replacement of the affected items or refund of the purchase price, except where prohibited by law.

10.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Ranch and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

Your use of and access to the Services
Your violation of these Terms
Your violation of any third-party right, including intellectual property rights
Any User Content you submit or transmit through the Services

12. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. Your use of third-party services is subject to their terms and conditions.

13. Termination

13.1 Termination by Company

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

13.2 Termination by User

You may terminate your account at any time by contacting us or through your account settings.

13.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. Provisions that by their nature should survive termination shall survive, including ownership provisions and limitation of liability.

14. Governing Law and Disputes

14.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Pennsylvania, United States, without regard to conflict of law principles.

14.2 Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Philadelphia County, Pennsylvania.

14.3 Dispute Resolution

We encourage users to contact us first to resolve disputes informally. For formal disputes, both parties agree to attempt mediation before pursuing litigation.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

16. General Provisions

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Pizza Ranch regarding the use of the Services.

16.2 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, or labor disputes.

17. Contact Information

If you have any questions about these Terms, please contact us:

Email: [email protected]
Phone: +21 273 764 5783
Address: 261 S 21st St, Philadelphia, PA 19103, USA
Business Hours: Monday-Friday 9:00 AM - 6:00 PM

We will respond to your inquiry within 48 hours during business days.

Terms of Service

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